Return & Exchanges
ANDRONIKE.COM RETURN & EXCHANGE POLICIES
We will gladly accept returns on ANDRONIKE.com. Please note that the purchased item must be in its original condition in order to receive online store credit only within 7 days of the original date of purchase. The jewelry piece must not have been worn, washed, or altered. However, if there was a fault on your order on behalf of us, we will issue you a full refund; excluding shipping. Faulty on us includes errors in order fulfillment and production. All special and customized orders (including non-stocked size orders) are final sale and are not returnable for a refund or store credit.
We reserve the right to reject any returns and exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and store credit will not be granted. For any questions or concerns regarding the return process, please contact customer care.
ANDRONIKE.COM RETURN INSTRUCTIONS
For all return requests, please contact customer care within 7 days of receiving your shipping confirmation email and we will issue a Return Authorization Number (RA#). Unfortunately, we do not accept any return and exchange requests over the phone. We require that all merchandise be shipped within 7 days from the date your RA# was issued. If RA requests or returned merchandise falls outside the above timeframes, your return will not be accepted. Please note that item(s) returned without an RA# and Guarantee Card will not be accepted. Item(s) will be returned at your expense.
You can expect to receive your refund within two weeks of giving your package to the return shipper. However, in many cases, you will receive your return more quickly. This time period includes the transit time for us to receive your return, usually 5 to 10 business days, the time it takes for us to process your order, 3 to 5 business days and the time it takes for your bank to process our refund request, 5 to 10 business days.
Insurance is extremely recommended for return shipping items and we strongly advise customers to use a shipping method where a tracking number is provided for you.
IN STORE RETURNS & EXCHANGES
ANDRONIKE.com purchases cannot be returned at the flagship store. All ANDRONIKE pieces must be returned to its original place of purchase.
INTERNATIONAL RETURNS & EXCHANGES
The return and exchange policies for domestic orders also applies to international orders. If you are returning or exchanging because you are dissatisfied with your order please follow the ANDRONIKE.com return instructions to receive your store credit. However, if the mistake in the order is in the fault of our facility, we will gladly take your order while giving you a free return label and a full refund. Customers who change their mind about their purchase will have to pay for their own shipping and handling in order for them to receive a store credit, excluding shipping costs. If your jewelry piece came broken or defective, the international return is on us. Please send your description and carefully state your situation to our customer care and we will be further able to assist you.