Frequently Asked Questions

There is no such thing as a bad question. We would love to hear from you. Ask us anything by contacting customer care and you will hear from us as soon as possible.

WEBSITE

HOW DO I CHANGE MY PERSONAL INFORMATION?

You are always able to change your personal information on ANDRONIKE.com. To do so, simply sign in to your account via the website and go to your personal settings. There, you will be able to view all your current information and have access to update any information you would like.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

It is our priority to safe keep all our customer’s personal information, as we understand its importance. All personal information granted by you will only be used for your order purposes and market research such as trends. We never give out your personal information to any third party affiliates.

I’VE FORGOTTEN MY PASSWORD. WHAT DO I DO?

If you have forgotten your password, not to worry. When signing into your account, you will be able to click ‘Forgot password’ underneath the login spaces. This will direct you to a new page where you will able to retrieve your old password or create a new one.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

While we do not require an account to place an order on ANDRONIKE.com, there are many benefits to opening an account. An ANDRONIKE.com account offers you an easy, fast method to place orders. You will be able to customize your account preferences and save your billing and shipping information for a quicker checkout. Your account also allows you to access your order history, which will enable you to track and check up on your most recent orders. Your password assures that only you will have access to your account information.

HOW DO I CHANGE THE CURRENCY OF THE ONLINE SHOP?

We value our customers from all around the world. To change the currency of ANDRONIKE.com, simply change the shipping method located on the top of the site. It will say “Shipping:”. Locate your destination and the currency will change automatically. However, it is important to note that the language of the site will not change and only the currency will.

IS ALL ANDRONIKE MERCHANDISE AVAILABLE FOR PURCHASE ONLINE?

ANDRONIKE.com employees work hard to have our site inventory stay up to date with our available merchandise. However, if by any chance you do not see a style available on the site that you have seen at the flagship store or previously ordered, please contact customer care. There could be two reasons for this. One, the inventory is seconds away from being published or two, the style has been discontinued. However, if you contact customer care, an exact reason will be explained for you.

DO OTHER WEBSITES OR STORES SELL AUTHENTIC, NEW ANDRONIKE MERCHANDISE?

At the moment, no other website or store besides ANDRONIKE.com and ANDRONIKE’s flagship store are selling new or old ANDRONIKE merchandise. As a result, if an ANDRONIKE merchandise is found in a other website or store, we cannot guarantee its authenticity and quality. Please refrain from purchasing ANDRONIKE merchandise from any other source than the ANDRONIKE website and store. It is also important to note that when any ANDRONIKE merchandise is sold, a certificate of authenticity card will be included in the purchase. This way, you will be able to know if your purchase was authentic or not.

WHAT IS YOUR PRIVACY POLICY?

If you would like to review our privacy policy, please click here. By doing so, you will be redirected to our privacy policy page where everything can be explained in detail.

WHAT IS YOUR TERMS OF USE?

Our terms of use can be viewed here. By doing so, you will be redirected to our terms of use page.

WILL ANDRONIKE HAVE ANY WEBSITE SALES?

ANDRONIKE does not offer a sale section online or at our flagship store. The price online and at the store are exactly the same. All prices are as is.

DOES ANDRONIKE HOST PROMOTIONS?

We value our customers. Occasionally we might host promotions during holiday season. So please keep in contact with us via our emailing list and social media sites to not miss out on anything from ANDRONIKE.